Return & Refund

Returns and Refunds Policy

At iTech Perth, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to return a product, and we aim to make the process as simple and straightforward as possible.

1. General Return Conditions

  • You may return most new, unopened items within 14 days of delivery for a full refund.
  • If the return is a result of our error (you received an incorrect or defective item, etc.), we will cover the return shipping costs.
  • Items should be returned in their original packaging, unopened, and in resalable condition.
  • Any item that is damaged or missing parts for reasons not due to our error may not be eligible for a refund.
  • We do not accept returns on opened software, downloadable products, or customized/special order items unless they are defective.

2. Faulty or Defective Items

  • If you receive a faulty or defective item, please contact us within 7 days of delivery.
  • We will assess the issue and, if the item is deemed faulty, offer a replacement, repair, or refund.
  • In many cases, we may require you to return the faulty item to us for assessment.
  • If the item is found to be faulty, we will cover the return shipping costs.

3. Change of Mind Returns

  • If you change your mind about a purchase, you may return the item within 14 days of delivery.
  • The item must be unopened, in its original packaging, and in resalable condition.
  • You will be responsible for the return shipping costs.
  • A restocking fee may apply at our discretion.

4. How to Return an Item

  1. Contact Us: Please contact our customer service team via email at [insert email address] or phone at [Insert Phone Number] to initiate a return. Please provide your order number, the item you wish to return, and the reason for the return.
  2. Receive Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item.
  3. Pack the Item: Pack the item securely in its original packaging, including all accessories and documentation.
  4. Ship the Item: Ship the item back to us at the address provided, including the RA number on the package.
  5. Receive Your Refund/Replacement: Once we receive the returned item and verify its condition, we will process your refund or send a replacement within [Number] business days.

5. Refunds

  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to our error.
  • It may take [Number] business days for the refund to appear on your statement, depending on your bank or credit card company.

6. Warranty

  • All products sold by iTech Perth are covered by the manufacturer’s warranty.
  • Warranty periods and conditions vary depending on the product and manufacturer.
  • Please contact us if you have a warranty claim, and we will assist you in contacting the manufacturer.

7. Contact Us

If you have any questions about our returns and refunds policy, please contact us:

iTech Perth

30 Tenterden Way Gosnells

0466911816

info@itechperth.com.au

itechperth.com.au